• The Implementation of a Quality Management System in the University of Pecs

    Abstract - The motives for the implementation of a quality management system are: according to the Hungarian Higher Education Law, a quality management system must be developed and function in every higher education institution; Standards of higher education and quality endorsement of the education are based on the operation of the Hungarian Accreditation Committee. There is a quality report required yearly. Without a quality management system the level of this yearly report would be doubtful.

     18 p caodangnghe 20/10/2018 25 0

  • Components of successful total quality management

    Purpose – According to the literature, quality management consists of a set of components: critical factors, tools, techniques and practices. The purpose of this paper is: to identify the components of total quality management (TQM), in order to make them known to managers and thus facilitate successful quality management implementation, and to show the situation of 106 ISO 9000 certified firms concerning these components.

     100 p caodangnghe 20/10/2018 25 0

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